I just bought a Sun Broadband wireless prepaid kit last December 20, 2009 for only Php888. The kit is bundled with 1 day unlimited surfing hours.
Before I bought the kit, a sun agent visited me at my house in makati to check if there’s a sun signal in my location. For me, as a consumer and a 1st time user of Sun broadband , it’s a good sign of customer service. Unlike with my experience with globe, I planned to buy a globe tattoo kit and I asked the agent if they can visit me in my house to check if there’s signal. But the customer service told me that they only test it on their shop and advised me to bring my laptop. Anyhow, back to sun, the 1st time I tried it, I already encountered a problem, the error 619.
I don’t know the reason why it occurred. I called their customer service and they only told me that it is an intermittent problem and advised me to bring the kit back to the Sun shop at market market. I brought the kit back to their shop and they tested it and it’s working fine. Well, I’m still observing it, I can connect to the net. Sometimes the speed is fast and sometimes it’s too slow. I’m wondering if this error only occurs to prepaid users. I hope that Sun can fix this problem.
Before I bought the kit, a sun agent visited me at my house in makati to check if there’s a sun signal in my location. For me, as a consumer and a 1st time user of Sun broadband , it’s a good sign of customer service. Unlike with my experience with globe, I planned to buy a globe tattoo kit and I asked the agent if they can visit me in my house to check if there’s signal. But the customer service told me that they only test it on their shop and advised me to bring my laptop. Anyhow, back to sun, the 1st time I tried it, I already encountered a problem, the error 619.
I don’t know the reason why it occurred. I called their customer service and they only told me that it is an intermittent problem and advised me to bring the kit back to the Sun shop at market market. I brought the kit back to their shop and they tested it and it’s working fine. Well, I’m still observing it, I can connect to the net. Sometimes the speed is fast and sometimes it’s too slow. I’m wondering if this error only occurs to prepaid users. I hope that Sun can fix this problem.
