Thursday, January 3, 2013

Disappointed with Globe's Loyalty rewards

I've been a loyal subscriber of globe telecoms for 6 years and already out of contract - business plan. I have applied for an iphone 5 on their online application http://www.globe.com.ph/iphone5 as a loyalty reward last December 12, 2012. Hoping that they will process my application much faster because it is for recontracting. I called them several times and even visited their business center last december 28 but no one was able to help me. Well, i just called their hotline today (January 2, 2013) after lunch and talked to 4 different CSRs. Why 4? because my call was routed to personal consumer group even though i dialled the hotline for business plan which is 7301288. I was so very frustrated and annoyed but kept myself calm while talking with the CSR. The common reasons they gave me are:
1. i am on business plan
2. there's another group that handling it and my call needs to be transferred,
3. They are having difficulty transferring my call.
4. No stocks of iphone5

The CSR just created a report, escalated it and even told me to expect a call from them. However, no calls received from globe. I am saddened on how they deal with their loyal customers. It made me think that they prioritize the applications with higher plans -- because mine is on plan 350 only.

For me, the globe telecoms signature line- "We make things happen" is now superficial.





4 comments:

  1. I had a really bad experience with Globe when I ordered an iPhone 4S last year. Nagpareserve ako ng 32GB white and when I got to their business center, the representative was giving me a 32GB white iPhone 4S that wasn't sealed. Sabi niya yun na raw kasi last stock nila. Eh dapat sealed pag binigay yung box diba? What's the point of reserving a unit kung mauubusan ka rin pala upon pick up.

    I insisted that they give me a sealed unit, but they were out of stock. Syempre nagalit ever ako and guess what? The rep kept mocking me nung pinapagalitan ko siya. But since it was Christmas day, hubby decided to just get a 64GB unit since wala na talagang 32GB. Na-disappoint ako sa nangyaring yun grabe. Lalo na doon sa mocking part.

    This happened in Globe SM Marikina by the way.

    ReplyDelete
    Replies
    1. Grabeh nman un csr na un. Haays.. They don't value their loyal subscribers. Sad but that's the reality.

      Delete
  2. I've been a Globe postpaid user for 16 years. I tell you, they're always like this.

    Inertia is all that's keeping me from switching to Smart.

    ReplyDelete
  3. Excellent blog you’ve got here.. It’s difficult to find high-quality writing like yours nowadays. I really appreciate individuals like you! Take care!! You can visit my site.
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