I've been a loyal subscriber of globe telecoms for 6 years and already out of contract - business plan. I have applied for an iphone 5 on their online application http://www.globe.com.ph/iphone5 as a loyalty reward last December 12, 2012. Hoping that they will process my application much faster because it is for recontracting. I called them several times and even visited their business center last december 28 but no one was able to help me. Well, i just called their hotline today (January 2, 2013) after lunch and talked to 4 different CSRs. Why 4? because my call was routed to personal consumer group even though i dialled the hotline for business plan which is 7301288. I was so very frustrated and annoyed but kept myself calm while talking with the CSR. The common reasons they gave me are:
1. i am on business plan
2. there's another group that handling it and my call needs to be transferred,
3. They are having difficulty transferring my call.
4. No stocks of iphone5
The CSR just created a report, escalated it and even told me to expect a call from them. However, no calls received from globe. I am saddened on how they deal with their loyal customers. It made me think that they prioritize the applications with higher plans -- because mine is on plan 350 only.
For me, the globe telecoms signature line- "We make things happen" is now superficial.