Friday, January 1, 2010

Sun Broadband Wireless: Error 619


I just bought a Sun Broadband wireless prepaid kit last December 20, 2009 for only Php888. The kit is bundled with 1 day unlimited surfing hours.
Before I bought the kit, a sun agent visited me at my house in makati to check if there’s a sun signal in my location. For me, as a consumer and a 1st time user of Sun broadband , it’s a good sign of customer service. Unlike with my experience with globe, I planned to buy a globe tattoo kit and I asked the agent if they can visit me in my house to check if there’s signal. But the customer service told me that they only test it on their shop and advised me to bring my laptop. Anyhow, back to sun, the 1st time I tried it, I already encountered a problem, the error 619.


I don’t know the reason why it occurred. I called their customer service and they only told me that it is an intermittent problem and advised me to bring the kit back to the Sun shop at market market. I brought the kit back to their shop and they tested it and it’s working fine. Well, I’m still observing it, I can connect to the net. Sometimes the speed is fast and sometimes it’s too slow. I’m wondering if this error only occurs to prepaid users. I hope that Sun can fix this problem.

9 comments:

  1. hi..ive just visited this error to find the answer coz were in same problem..tnx for posting this..

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  2. Same problame. Error 619..

    http://osuchin.tk

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  3. @Marlon and osuchin: error 619 is really an intermittent error. I wonder why SUN telecoms couldn't solve this. Anyway, thanks for visiting my site. :)

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  4. Bought a second hand Sun Broadband wireless yesterday. I encounter the same. I tried 3 different sim and it works on one out of 3. on my loader sim. So hassle coz it seems there's no other way . Hope you can post recommendation on how to fix this problem. :( it feels like just i'm wasting my money for nothing.

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  5. @secretsonline: what I did was, first, I called their customer service and reported the problem. since i got a low signal on my area, I requested if they can check it and boost the signal. so they asked for my exact location. then 2nd, I went to their shop and brought the sun stick with me to let them do the checking. after nun until today, ok naman un sun stick ko.. minsan mahina signal pero bihira naman mangyari. nakakapagstream pa ako kahit prepaid lng un gamit ko.

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  6. The connection speed can be really slow - even for postpaid users. I decided to cut my postpaid plan with them because of that. Right now, I'm using PLDT's MyDSL... but I'm still in search of a better service provider.

    Chic Manila Mom

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  7. potang inang sun yan kung ano ano pa cnasabe ng csr wala namang silbe shet kung may digitel lng sa location ko ok sana mas mabilis mas mura...two thumbs down sun bb

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  8. what about ung error 705 pag google and related sites? has anyone ever experienced that?

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  9. digitel and suncellar are the same company ^_^

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